Pre-Departure ART and PCR Tests
PCR is no longer required for overseas travel
We are a MOH-approved COVID-19 test provider
[Laboratory] With effect from 1 May 2023, express PCR service will not longer be provided. Only normal speed PCR service is provided. You will get your results within 24 hours.
Frequently Asked Questions
What type of PCR test do you conduct?
We provide nasopharyngeal swab reverse transcription polymerase chain reaction (RT-PCR) testing. The sample will be sent to the laboratory on the same day, and your result will be out within 24 hours.
What would happen when I received a positive PCR or ART result?
You are encouraged not to travel when tested positive for COVID-19. This is to minimise the spread of the virus. Please get medication from doctor and stay at home to recovery. During this recovery period, it is advisable to self-test using ART kit at home.
Will I be issued a Recovery Memo after seeing a doctor?
There is no need for a recovery memo. However, if you need it for work purposes please let us know.
Do I need to notorise my PCR or ART results?
There is no need to notorise PCR or ART results anymore.
When Result is Negative
We will send the results to your verified email address. If you have not received the email, it could be in your spam folder. Please print and bring the memo/test results when you travel.
For a normal PCR test, you will receive your results within 24 hours.
For an express PCR test, you will receive your results within 6 hours.
When Result is Positive
We will not be able to issue a memo for "fit to travel" if your Pre-Departure COVID-19 PCR Swab Test result is positive. Please read the latest advisory if you are tested positive or exposed to COVID-positive patients. However, you can request for a Recovery Memo on Day 7 after the positive test result.
When Result is Inconclusive
We will contact you if your result is inconclusive. A repeat test may be conducted, and it is chargeable. We shall not be held responsible or liable for any claims, damages, losses, expenses, costs, or liabilities whatsoever arising from this result should it affect your departure.
Travellers are responsible and must ensure that their pre-departure test appointment is within the testing window mandated by the country of destination. Travellers are advised to print and bring the memo/test results overseas. Travellers are to confirm that their flight date and timing are correct, and check with the embassy of the country of destination for any changes in travel advisories. A Healing Heart Medical is not liable for any costs that may incur from any rejections from airlines, authorities, or embassies.
We work with a MOH-authorised laboratory partner for pre-departure COVID-19 PCR swab tests. Delays may occur when transporting and processing specimens, and in conveyance of results. A Healing Heart Medical or our laboratory partner shall not be responsible or liable in any way for any claims, losses, damages, expenses, loss of income, revenue, profits, business disruption, costs or liabilities whatsoever resulting from or arising out of, or in connection, directly or indirectly from your use of our test services.
At the point of registration before your test, we will share with you the terms and conditions of our Pre-Departure COVID-19 PCR Swab Test service stated on this website.