Terms of Service

• Subsidies: CHAS and MediSave eligibility is verified via Singpass. Original NRIC/FIN must be presented at registration.
• Payments: All fees (consultation, medication, and procedures) are due at the point of service. We accept NETS, PayNow, Cash, and Credit Cards.
• Billing Disputes: We practice transparent billing. Patients are encouraged to review their itemized charges at the front desk before making payment. Retrospective claims of "overcharging" will not be entertained once the bill is settled on-site.

• Consultation Fees: Once a consultation has commenced, the fee is earned and strictly non-refundable, regardless of the patient's agreement with the clinical outcome or diagnosis.
• Pre-paid Diagnostic Scans & Tests: Specialized scans (e.g., CT, MRI, or specialized blood panels) involve stock allocation and external coordination.
  • Refunds will not be issued once the lab request is triggered or the imaging slot is locked.
  • If a patient chooses not to proceed after payment but before the request is triggered, a mandatory Administrative Fee applies.
• Wrong Card / Payment Errors: It is the patient's responsibility to ensure the correct payment method is used. If a refund is requested to switch credit cards after a transaction is processed, an Administrative Fee will be deducted to cover merchant surcharges and bank costs.
• Medications & Vaccinations: To maintain healthcare safety and cold-chain integrity, these items cannot be returned or refunded once they leave the clinic or are prepared/administered.
• Refund Timeline: Approved refunds are not immediate.
  • Clinic processing takes 3–5 working days.
  • Actual credit to your account is subject to Bank Processing Times (typically 7–14 working days). The clinic is not responsible for bank-imposed delays.
• Late Cancellation: We reserve the right to forfeit deposits for specialized appointments canceled with less than 24 hours' notice.

We are committed to a safe environment. We have a zero-tolerance policy for verbal, written, or physical abuse, threats, or harassment toward our staff. Such behavior will result in immediate discharge from the clinic's care and may be reported to the authorities.

In accordance with the Personal Data Protection Act (PDPA) and SMC Ethical Guidelines, we collect and manage your data solely for clinical care and regulatory compliance.

• NEHR: As part of Singapore's national healthcare framework, your medical information will be uploaded to the National Electronic Health Record (NEHR) to ensure seamless continuity of care across the healthcare ecosystem.
• Referral Continuity of Care: If you were referred to us by another healthcare provider (GP, Medical Centre, Specialist, or Hospital) for investigations (e.g., Blood Tests, ECG, Scans) or medical review, we are professionally and ethically obliged to share your results and clinical findings back with the referring practitioner. By proceeding with the investigation, you acknowledge and consent to this clinical data exchange.
• Third-Party Disclosure: We will not disclose your medical information to non-medical third parties (e.g., employers, insurance agents) without your explicit written authorization, except where required by law or for infectious disease reporting.
• Communication: You consent to receive appointment reminders, clinical follow-up notifications, and lab result alerts via SMS, Voice Call, or WhatsApp.